Privacy policy

Hoangson Group is committed to protecting your personal information and ensuring transparency regarding how we collect, use, and safeguard your data. This Privacy Policy outlines our practices concerning website visitors, clients, subscribers, and job applicants.

1. Information We Collect

• Personal Identification Details: full name, email address, phone number, and any other information voluntarily submitted.
• Account and Service Data: login details, subscription preferences, and activity related to our services.
• Technical and Usage Data: IP address, browser type, device information, access logs, and interaction data collected via cookies and analytics tools.
• Communication Content: messages, inquiries, feedback, or any data shared via contact forms, chats, or customer support.
• Job Application Data: CV/resume, cover letter, employment history, educational background, references, and assessment results.
• Subscription Data: mailing preferences, newsletter interactions, and engagement statistics.

2. How We Use Your Information

• To operate, maintain, and improve our website and services.
• To deliver requested information, provide customer support, and process inquiries.
• To personalize content, optimize the user experience, and analyze site performance.
• To send newsletters, promotional updates, or service-related notifications (with your consent).
• To evaluate job applications, conduct background checks if required, and manage recruitment processes.
• To comply with legal obligations or respond to government authorities as required.
• To prevent fraud, ensure security, and enforce website policies.

3. Subscription & Email Communication Policy

By subscribing to our newsletter or promotional mailing lists, you agree to allow Hoangson Group to process your email address and contact information for communication purposes, including but not limited to:

• Sending newsletters, company updates, product or service announcements.
• Providing exclusive content or promotional offers.
• Collecting analytics data to improve communication quality.

You may unsubscribe at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly. Upon unsubscribing, we will immediately remove you from our active mailing lists, although minimal technical data may be retained as required for compliance purposes.

4. Job Application & Recruitment Data Policy

When applying for a job at Hoangson Group, you voluntarily submit sensitive personal information. We process this data solely for recruitment purposes, including:

• Evaluating your qualifications and suitability for the role.
• Communicating with you regarding interviews or updates.
• Conducting verification or background checks (when applicable and with your consent).
• Maintaining applicant records for future job openings (only with your explicit approval).

Your job application data will be retained for a maximum of 12 months unless local law requires a different duration or unless you request earlier deletion. We do not share applicant data with third parties except for background check providers or legal authorities when necessary.

5. Cookies & Tracking Technologies

We use cookies, pixels, and analytics tools (such as Google Analytics) to understand user behavior and improve our services. Cookies may collect anonymized data such as browsing patterns, device information, and usage statistics.

You may configure your browser settings to reject non-essential cookies. Essential cookies, required for site functionality, cannot be disabled.

6. Sharing of Personal Information

We may share your information with carefully selected third parties in the following circumstances:

• Service providers (IT hosting, analytics, email automation, payment processors).
• Regulatory authorities when required by law.
• Business partners or affiliates assisting in service delivery.
• During mergers, acquisitions, or asset transfers, with appropriate safeguards.

We will never sell your personal information to third parties.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as legally required. Retention periods vary depending on data category:

• Customer and subscriber data: retained until you delete your account or unsubscribe.
• Technical and analytics data: typically retained for 12–36 months.
• Job applicant data: retained for up to 12 months unless consent for longer retention is provided.

8. Data Security

We employ appropriate administrative, technical, and organizational security measures to protect your information from unauthorized access, loss, or misuse.

However, no data transmission over the internet can be guaranteed to be 100% secure. We strive to use industry best practices to safeguard your data but cannot guarantee absolute security.

9. Your Rights

Depending on your local laws (such as GDPR, PDPA, or other privacy regulations), you may have the right to:

• Access the data we hold about you.
• Correct inaccurate or outdated personal information.
• Request deletion of your data (“right to be forgotten”).
• Request restrictions or object to specific data processing activities.
• Withdraw consent at any time without affecting prior lawful processing.
• Request a copy of your data in a portable format.

To exercise these rights, please contact us using the details provided below. We may require identity verification for security purposes.

10. International Data Transfers

Your information may be processed in countries outside of your jurisdiction where data protection laws may differ. We ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent protective measures for all international transfers.

11. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that data from a minor has been collected, we will delete it promptly.

12. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time. Changes will be posted on this page along with the updated revision date. Continued use of our website indicates acceptance of the updated policy.

13. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us:

• Email: support@hsgfx.com
• Address: Address: 272, Sangkat Chrang Chamreh Pir, Khan Russei Keo, Phnom Penh, Cambodia
• Hotline: +84 96 675 0877

By using our services, you acknowledge that you have read and understood this Privacy Policy.